Created, edited, and optimized short-form video and static social media content using Canva, CapCut, and Adobe Photoshop while maintaining brand consistency across platforms.

Assisted in planning and managing structured content calendars to support consistent posting schedules on multiple social media channels.

Coordinated with editors, designers, and internal stakeholders to track tasks, manage timelines, and ensure timely delivery of content assets.

Conducted trend research and competitor analysis to recommend content ideas, formats, and improvements aimed at boosting audience engagement.

Reviewed basic performance metrics such as reach and engagement to support content optimization and data-driven decision making.

Delivered high-quality customer service in a fast-paced retail environment while handling multiple operational responsibilities.

Assisted customers with product inquiries, issue resolution, and checkout processes to ensure positive customer experiences.

Supported in-store promotions, merchandising displays, and seasonal campaigns to enhance customer engagement and store presentation.

Trained and supported new team members by explaining service standards, procedures, and daily workflows.

Collaborated with team members and supervisors to maintain smooth store operations during peak hours.